Esthetic in Eden – Return & Refund Policy (Online Purchases)

At Esthetic in Eden, we want you to love your products and feel confident in your purchases. Please review our return and refund policy for online orders:

 

 

Returns

For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used skincare, lash, brow, or body products.

 

Unopened and unused products may be returned within 14 days of delivery for a store credit or exchange. Proof of purchase is required.

At Esthetic in Eden, we are committed to delivering your products safely and promptly. Please review our shipping policy before placing your order.

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Processing Times

• Orders are typically processed within 5-10 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Costs

• We currently ship within the United States using trusted carriers (e.g., USPS, UPS, FedEx).

• Shipping rates are calculated at checkout based on weight, size, and delivery location.

• Free shipping promotions (if applicable) will be clearly noted at checkout.

Delivery Timeframes

• Standard delivery usually takes 3–7 business days after processing.

• Delays due to weather, carrier issues, or holidays are outside our control, but we will assist if issues arise.

Packaging

• All products are carefully packaged to ensure safe delivery.

• Please inspect your order upon arrival and report any damaged or missing items within 7 days of delivery.

Responsibility

• Once an order has been shipped, delivery is the responsibility of the carrier. Esthetic in Eden is not liable for delays, lost, or stolen packages after tracking shows delivery.

• Customers are responsible for providing accurate shipping information at checkout.

Questions & Support

If you have any questions about your order or shipping, please contact us at:
📧 support@estheticsineden.com | 📞 (808)896-0023